Author: admin

JOIN US @ 2017 BRM CONNECT

Leverage the Power of Mentorship   Every Organisation is faced today with an uphill task for getting their employees, business partners, service providers understand and scale up to the business demand and deliver strategic business outcomes. In order to realize this need, there has to be a mechanism to groom BRMs, mentor them and facilitate […]

ITSMF NORWAY CONFERENCE 2015 – WHAT IS IN FOR YOU?

This year`s itSMF Norway Conference would be the 13th International year  conducted between 3-5th March at  Thon Hotel near OSLO airport. The Theme of  this year conference is  “Working 9-5 with ITIL “ People who have attended the program earlier, mentioned several times that itsMF Norway conference is the best conference they have attended in recent years.  I […]

ITIL PROCESS AND TOOLS – THE ARGUMENT CONTINUES

This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this  foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the first day, I had a […]