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ITIL®4 Managing Professional Transition

The ITIL® 4 Managing Professional transition module is designed to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. They can gain the designation of ITIL®4 Managing Professional via one course and one exam.

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Training Schedule

Please contact for more details


Five Days

40 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

Course Objective

The ITIL® 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL® the opportunity for a straightforward transition to ITIL®4 in order to achieve the designation of ITIL®4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL®4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL® and ITIL®4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL® Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL® 4 Foundation.

Course Agenda

Day 01 Module 1:

  1. ITIL®4 Foundation
  • Understand the key concepts of service management
  • Understand how the ITIL® guiding principles can help an organization to adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL® service value system
  • Understand the activities of the service value chain, and how they interconnect

Day 02 Module 2:

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Day 03 Module 3:

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Day 04 Module 4:

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
  • Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high velocity IT

Day 05 Module 5:

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement

Exam & Certification

The exam is closed book with 40 multiple choice questions. The pass score is 70% (28 out of 40 questions). The exam duration is 90 minutes. The exam can be taken in two formats: paper-based or online.

The exam voucher is included in the training price.


Are there any pre-requisites for this course?

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. This course has ITIL 4 Foundation as a prerequisite, and ITpreneurs also recommends the DASA DevOps Fundamentals as a prerequisite for this program.

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam should be taken at the end of the course. Results are available within 5 working days.

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The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.