Rajiv K Dua Principal Consultant Rajiv with over 25 years work experience has performed multiple leadership & practitioner roles in global IT Service Provider, End-User and IT Best Practice Consulting & Training Organizations. He has extensive experience in setting-up and managing mission-critical IT Services including the first supercomputing setup in India. He has proven track record of generating Value from IT Services by leveraging broad industry, technology and global Best Practices experience in IT Governance, IT Services Management, Software & Infrastructure management. He has led multiple IT Transformation projects based on multiple IT Best Practice frameworks (ITIL®, COBIT, Lean, Agile, DevOps) & ISO Standards and have been part of global innovation teams. He is an accredited Trainer for COBIT 5 Foundation, Implementation & Assessor, DevOps, Lean IT, ITIL® Expert Service Lifecycle & Capability Modules, ISO 20000 and Cloud Service Management. His certification encompass most aspect of IT Value delivery( CGEIT, COBIT Foundation-Implementation-Assessor, ITIL® Expert, BRMP, DevOps(DOI & DASA), PCSM(Cloud), PMI-ACP, SAFe Agilist, PMP & PRINCE2 Practitioner, ISO 20000 Lead Auditor & Practitioner, ISO 27000 Lead Auditor & Implementer, CISA & COP. Rajiv is Business Savvy Technologist with MBA from FMS, Delhi and B.E.(EEE) from BITS, Pilani. Latha Aiyer Principal Consultant – United Kingdom Latha is an experienced IT Technical, Service and Project Manager, and an IT Trainer, with nearly 20 years of experience in management roles in IT Outsourcing, Private and Public-Sector Organisations across various customers in UK. She has a varied skillset in developmental and operational environments, setting up Service Management processes, often in challenging circumstances. Latha’s areas of expertise include: Scrum, ITIL®, Agile Service Management, DevOps, Project and Service Management, Supplier Management, Service Delivery and Support, Service Transition, Customer Relationship Management, Service Desk operations and IT Training. Latha’s personal ethos is that sharing knowledge aids learning to thrive in challenging environments. She has earned a range of qualifications that include being a Certified Scrum Master, Agile Service Manager (CASM) and ITIL® V3 Expert, SIAM Foundation Certificate, DevOps Foundation Certificate, Prince2 Practitioner, ISO 20000 Practitioner and Certified trainer for GamingWorks Apollo 13 Service Management Business Simulation. Latha lives in London and travels for assignments. Eppo K Luppes Principal Consultant-Netherlands Eppo K. Luppes started in 1984 as a researcher and mathematical modeler in Maritime and Environmental research. There he introduced new methods to measure Environmental pollution using Remote Sensing Technology. This special talent to adopt new technology and adapt this technology in new groundbreaking research has proven to be very beneficial to Environmental research in general. He then moved from researcher to Support manager, to what I am now IT Management trainer. In these 30 plus years he has completed few hundred projects resulting in many satisfied customers throughout Europe and US. Eppo has rich experience in all areas of IT Service Management and well‑respected throughout the support community, particularly for his focus on quality operations and customer satisfaction. He has proven talent for transforming creative ideas into effective solutions. As a prestigious member of the HDI (Help Desk Institute) Support Centre Certification (SCC) standards committee, he was responsible for creating and maintaining its global industry quality standards. Eppo actively promoted the SCC standards and industry best practices and have performed several audits in Europe against the standards set . Since 2001 full time he is a Lead trainer in ITIL®, ISO/IEC 27001, BiSL, ISO/IEC 20000, Cobit® 5.0, LEAN SIX Sigma, DevOps Fundamentals He is an ITIL® practitioner and service manager specially interested in strategic processes, alignment business to IT. He is an acclaimed author of several articles both national and international and well renowned Speaker at conferences. He leverages his rich experience with Business Intelligence as a discipline on its own and in relationship to regulatory compliance like SOX, Basel 2. He is well versed with quality standards such as CMMi, ISO, BSI, INK and project management methods like DSDM, Prince 2 Nevine Iskandar Principal Consultant – Australia Nevine Iskandar is a Principal Consultant with over 25 years of extensive hands-on experience pragmatically implementing and using several industry best practice frameworks and models specialised in service and process improvement. Nevine is a former Board member and Director of itSMF Australia, a former Examiner for APMG in the UK, and a former ITIL® Manager Certificate Exam Marker for EXIN South Pacific. She is part of Standard Australia’s ITI-030-06 sub-committee reviewing the ISO/IEC 20000 standard. In addition to her MBA majoring in Operations Management and International business, Nevine is a certified ITIL® Expert and Instructor and a CMMI-SVC (Capability Maturity Model Integration for Service) Instructor candidate. Nevine is also a qualified facilitator of several business simulations for ITSM, DevOps, Agile, Project Management and Business/IT Alignment. Throughout her career Nevine held roles at an account, regional and global level within large IT. Organisations such as StorageTek, EDS, and Fujitsu. She consulted to IBM, HP, EMC 2 , George Weston Foods, and BMC Software, just to name a few. Some of the roles she held included Compliance Process Owner, Software Quality Assurance Leader, Principal Consultant, ITIL® and CMMI Subject Matter Expert, Project Manager, Change Agent, Solution Architect, and Consulting Architect. She has experience setting up and managing capabilities at global, and local level, and has been extensively involved in assessing and appraising organisations using ITIL® and CMMI across the Asia Pacific region. In addition to her MBA obtained in Sydney, Nevine has an under graduate BA and a higher diploma (equivalent to a Master) in translation and interpreting obtained overseas. She is fluent in three languages (English, French, and Arabic) and can express herself in Italian. Shaheena Nazir Principal Consultant – Indonesia Shaheena Nazir Started her career as a Qualitative Market Researcher. Dealing with Clients both local and internationally, through great research findings Shaheena has helped many of her clients to take adequate measures for their business to success. This exposure has led her to a greater Department of Strategic Thinking, Market Awareness Innovation, Creativity and Decision making, human development. She works as a Business Consultant, She focuses more on people development, covering leadership, Communication, Business coach, Supervisor and manager development, team performance developing learning programs for organizations for more than 17 years. Being A trainer of LEGO® SERIOUS PLAY® methodology and Business Canvas has increased her competitive edge to influence, create and sustain Learning Programs. She has blended this simulation, to build Corporate Culture, Agile and transformational leadership. Shaheena has Written two books on people Developments, leaders with Passion and Leaders Voice publish by Gramedia (Indonesia). She is active within educational Field, Doing Lecturing, moderator or speaker in the conference. She is also a member of Indonesian Petroleum Engineers (IATMI) and continues to do her sharing and support to Iatmi. From Asean Institute– Shaheena has received an Outstanding award Achievement For Asean in Bangkok Thailand. She is based in Jakarta Indonesia and has been assign to do oversea projects. Anu Khendry Principal Consultant Anu has 30 years of hands-on experience, working with large enterprises as well as start-ups, in the areas of Agile software development, executive coaching, project management, program management, process improvement, six sigma and training. She is helping organizations leverage the right mix of tools & technologies towards achieving their potential. Since 2010, Anu is working independently with a diverse set of global clients focusing on Agile training & implementation, executive coaching, Project / Program Management and Quality. Ramesh Alwan Principal Consultant He is an accomplished high-impact strategic technology and business leader. He has 27 years of industry experience working for GE, IBM, Citi Bank (secondment). He is also an airforce veteran with 10 years of experience in guided weapons and aeronautical quality area. M. Manikandan Principal Consultant M. Manikandan, MBA with 19+ years of significant work experience is an ITIL V3 Expert, PMP, PRINCE2 Practitioner, PRINCE2 Agile Practitioner, CSM, DevOps. His works experience extends through Service Delivery covering Strategy, Design, Transition, Operation and Continual Service Improvement, Project Management, Lean Management, Agile development practices, and Process Consultancy. Worked as a Project Manager with IBM India Private Limited, Bangalore to deliver complex Infrastructure projects for an Australian Bank. Worked as a Service Delivery Manager with TPV Technology India Private Limited, Bangalore to manage Service Operations and Projects across India, Sri Lanka and Bangladesh for TPV range of products and services. Worked as a Customer Support Engineer with Lipi Data Systems, Bangalore to manage the Technical support for the Lipi range of products and services. Worked as an Associate Customer Support Engineer with HCL Infosystems Limited, Visakhapatnam to manage Technical Support for HCL & OEM range of products and services.