XLA

Mastering the XMO

Mastering the XMO (Experience Management Office) Certification Course Mastering the XMO Experience Management Office The Art and Science of Experience Customer Experience Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. Once you have XLAs designed, itโ€™s time to get them into an operation and [...]

XLA Framework

Mastering the XLA Framework Certification Mastering XLA Framework XLA Framework The Art and Science of Experience Customer Experience Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. Creating the actual XLAs for an experience ambition can be a challenging endeavor. This is especially true for [...]