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ITIL®4 Foundation

The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

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Training Schedule

Apr 27th and 28th, 2024- 9:00 am to 4:00 pm IST
Virtual
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Features

Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

Course Objective

The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The certification can help:

Those who require a basic understanding of the ITIL® framework

Those who want to understand how ITIL® can be used to enhance IT service management

IT professionals or others working within an organisation that has adopted ITIL®

However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management.

Course Agenda

Module 1:

  1. Course Introduction

Module 2:

  1. Introduction to Service Management and ITIL®

Module 3:

  1. Key Concepts of Service Management

Module 4:

  1. The Guiding Principles

Module 5:

  1. Four Dimension of Service Management

Module 6:

  1. ITIL® Service Value System

Module 7:

  1. Continual Improvement

Module 8:

  1. Overview of ITIL® Practices

Module 9:

  1. ITIL®4 Foundation Examination Format

Exam & Certification

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) – 65%

60 minutes’ duration

Closed book.

FAQs

Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

Is the exam voucher included in Training price

Yes, the exam voucher is included in the training price.

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“

The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management
“

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure
“

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management
“

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.

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