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ITIL®4 Foundation

The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

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Training Schedule

22nd & 23rd June, 2024- 9:00 am to 4:00 pm IST


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

Course Objective

The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The certification can help:

Those who require a basic understanding of the ITIL® framework

Those who want to understand how ITIL® can be used to enhance IT service management

IT professionals or others working within an organisation that has adopted ITIL®

However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management.

Course Agenda

Module 1: Introduction to ITIL® 4 Certification Training

  1. ITIL® 4 Certification Training Course

Module 2: Key Concepts of Service Management

  1. Key Concepts of Service Management
  2. Service Management
  3. Stakeholders of Service Management
  4. Service Consumer Roles
  5. Products and Services
  6. Service Offerings
  7. Service Relationships
  8. Value Outcomes, Costs, and Risks Service Relationships
  9. Risks
  10. Utility and Warranty
  11. Key Takeaways
  12. Knowledge Check

Module 3: Four Dimensions of Service Management

  1. Four Dimensions of Service Management
  2. Dimensions of Service Management
  3. Organizations and People
  4. Information and Technology
  5. Information and Technology Regulations
  6. Selecting the Right Technology
  7. Factors Influencing Technology
  8. Cloud Computing
  9. Partners and Suppliers
  10. Organization Strategy
  11. Value Streams and Processes
  12. Processes
  13. Factors Affecting Service Providers
  14.  Key Takeaways
  15. Knowledge Check

Module 4: The ITIL Service Value System

  1. The ITIL Service Value System
  2. Service Value System
  3. Components of SVS
  4. Organizational Silos
  5. ITIL Guiding Principles
  6. Focus on Value
  7. Applying the Principle – Focus on Value
  8. Start Where You Are
  9. Applying the Principle – Start Where You Area
  10. Progress Iteratively with Feedback
  11. Applying the Principle – Progress Iteratively with Feedback
  12. Collaborate and Promote Visibility
  13. Applying the Principle – Collaborate and Promote Visibility
  14. Think and Work Holistically
  15. Applying the Principle – Think and Work Holistically
  16. Keep It Simple and Practical
  17. Applying the Principle – Keep It Simple and Practical
  18. Optimize and Automate
  19. Applying the Principle – Optimize and Automate
  20. Principle Interaction
  21. Key Takeaways
  22. knowledge Check

Module 5: The Service Value Chain

  1. The Service Value Chain
  2. The Service Value Chain Overview
  3. Plan Activity
  4. Improve Activity
  5. Engage Activity
  6. Design and Transition Activity
  7. Obtain or Build Activity
  8. Deliver and Support Activity
  9. Service Value Streams
  10. Key Takeaways
  11. Knowledge Check

Module 6: ITIL Management Practices

  1. ITIL Management Practices
  2. Continual Improvement
  3. Information Security Management
  4. Relationship Management
  5. Supplier Management
  6. Supplier Management Activities
  7. Change Enablement
  8. Incident Management
  9. IT Asset Management
  10. IT Asset Management Activities
  11. Monitoring and Event Management
  12. Problem Management
  13. Release Management
  14. Service Configuration Management
  15. Service Desk
  16. Service Level Management
  17. Service Request Management
  18. Deployment Management
  19. ITIL Terms
  20. Key Takeaways
  21. Knowledge Check

Exam & Certification

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) – 65%

60 minutes’ duration

Closed book.


Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

Is the exam voucher included in Training price

Yes, the exam voucher is included in the training price.

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The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.