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Understanding “Self” in Self-Service Generation for Service Automation

Understanding "Self" in Self-Service Generation for Service Automation   Banks are being challenged to bridge the gap between the services offered by them and user-experience & convenience expected by the current generation of users. Amazing FinTech startups have emerged to connect the dots between the banks and the so-called Self-Service generation. Traditional Banks have been [...]

Marslander – Agile Service Management Simulation

What is Marslander all about?  The challenges faced by ITSM organisations in the coming years are about developing new ways of working that are more aligned with business needs and that provide a more agile approach to providing products and services. Now more than ever we need to develop end-to-end capabilities requiring improved communication and […]

BRM Connect: Grab@Pizza Business & IT Alignment Simulation

BRM Connect: Grab@Pizza Business & IT Alignment Simulation The  Simulation was played by 12-14 BRMs over 2 rounds on the final day of the BRM Connect conference. After 2 days of inspirational BRM sessions, they took up the challenge to translate their theory into practice in an experiential learning workshop The delegates took their seats, […]

Design Thinking and Corporate Creativity

Here’s a common occurrence in companies today: management declares that innovation is a priority and seemingly in an instant, armies of consultants with elaborate, graphics-filled presentations are building models and plans that describe how the company will innovate. An “innovation team” is formed, and a few small projects are run to demonstrate the potential of this new initiative. Everyone […]

How to Prevent Value Leakage ( The Greatest threat to Business Value Realization)- ?

How to Prevent Value Leakage ( The Greatest threat to Business Value Realization)-? Value is the lifeblood of the business world. Value, in the form of improved efficiency, effectiveness, and ultimately, profit, is what businesses are interested in. But the greatest threat to value realization is Value Leakage. Value leakage occurs throughout the value network […]

Why Is Demand Shaping Imperative in Digital era?

Why Is Demand Shaping Imperative in Digital era? According to Jeanne W. Ross, director of MIT’s Centre for Information Systems Research (CISR) Demand Shaping is a process of ongoing negotiation and learning about a company’s most valuable and achievable business change opportunities. According to BRMP the Demand Shaping Discipline stimulates, surfaces and shapes business demand […]

Strategic partnering to combat competitive threats

Strategic partnering to combat competitive threats To stay ahead of the competition and in front of ever-changing consumer demand, businesses must be in a dynamic state of improvement. The competency of Strategic Partnering is much more than “order takers” of business requests. Strategic partnering assists with vision and demand shaping, influencing for support, ensuring overall […]