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House of BRM

What is Business Relationship Management?

What is Business Relationship Management? The business relationship manager (BRM) is a senior-level, strategic business partner who shares a crucial link between a Service Providers( IT, HR, finance..)  and the Business Partner (Marketing, Sales, Production, Purchase .. ) acting as a connector, orchestrator, and navigator between the service provider and one or more business units. […]

ABC card for BRM

ABC CARD Game workshop Part of Business Relationship Management Professional

ABC CARD Game workshop Part of Business Relationship Management Professional All Images used in this page is copyright of Gamingworks –https://www.gamingworks.nl/ TaUB solutions did a BRM workshop for an engagement in Europe. As part of delivering the workshop, the ABC card game was played with the team across Regions and Business Units. Three group Names […]

Challenges in Automation for Service Integrators

Service Automation challenges for IT Service Integrators

Service Automation challenges for IT Service Integrators Managed-Service providers struggle to show value for the cost spent in Automation efforts. Business Performance Innovation (BPI) Network survey reported that 82% of IT professionals spend over half their time on emergencies and maintenance, while 17% estimated they spend more than 90% on mundane tasks. Automation is not [...]
Self in Self-Service Generation 2

Understanding “Self” in Self-Service Generation for Service Automation

Understanding "Self" in Self-Service Generation for Service Automation   Banks are being challenged to bridge the gap between the services offered by them and user-experience & convenience expected by the current generation of users. Amazing FinTech startups have emerged to connect the dots between the banks and the so-called Self-Service generation. Traditional Banks have been [...]

Marslander – Agile Service Management Simulation

What is Marslander all about?  The challenges faced by ITSM organisations in the coming years are about developing new ways of working that are more aligned with business needs and that provide a more agile approach to providing products and services. Now more than ever we need to develop end-to-end capabilities requiring improved communication and […]

Team at BRM Connect Conference

BRM Connect: Grab@Pizza Business & IT Alignment Simulation

BRM Connect: Grab@Pizza Business & IT Alignment Simulation The  Simulation was played by 12-14 BRMs over 2 rounds on the final day of the BRM Connect conference. After 2 days of inspirational BRM sessions, they took up the challenge to translate their theory into practice in an experiential learning workshop The delegates took their seats, […]