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EXIN SIAM™ Professional
EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.
Training Schedule
Features
Two Days
16 hours of Instructor-led training classes
Case Study
Share relevant Industry Insights
By Practitioners
Shares real-world experience
Course Objective
The learning objectives includes:
- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization’s SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
Course Agenda
Module 1:
- Service Managers and Practitioners
Module 2:
- Service Provider Portfolio Managers
Module 3:
- Process Managers
Module 4:
- Project Managers
Module 5:
- Change Managers
Module 6:
- Service Level Managers
Module 7:
- Business Relationship Managers
Module 8:
- Program Managers
Module 9:
- Supplier Managers
Module 10:
- Service Architects
Module 11:
- Process Architects
Module 12:
- Business Change Practitioners
Module 13:
- Organizational Change Practitioners
Module 14:
- SIAM consultants
Exam & Certification
Examination type: Multiple-choice questions
Number of questions: 40
Pass mark: 65% (26/40 questions)
Open book/notes: No
Electronic equipment/aides permitted: No
Exam duration: 90 minutes
The Rules and Regulations for EXIN’s examinations apply to this exam
FAQs
Are there any pre-requisites for this course?
Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.
