Author: Hari Krishnan

Understanding “Self” in Self-Service Generation for Service Automation

Understanding "Self" in Self-Service Generation for Service Automation   Banks are being challenged to bridge the gap between the services offered by them and user-experience & convenience expected by the current generation of users. Amazing FinTech startups have emerged to connect the dots between the banks and the so-called Self-Service generation. Traditional Banks have been [...]


Join us @ Servicenow SITS insight 2018   Is BRM the key to unlock ITSM value? Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and potential career […]

Design Thinking and Corporate Creativity

Here’s a common occurrence in companies today: management declares that innovation is a priority and seemingly in an instant, armies of consultants with elaborate, graphics-filled presentations are building models and plans that describe how the company will innovate. An “innovation team” is formed, and a few small projects are run to demonstrate the potential of this new initiative. Everyone […]