From the business perspective – “Legacy system is one that is still adding some value to end users and is generating revenue directly or indirectly but of course tough to maintain and change.” Struggle for business is to bring innovative ideas quickly to market, to get a competitive edge and stay ahead. This blog jots […]
“We have made a huge investment in the best breed of DevOps tools”, Sanjeev, CIO of a Service Organization, started sharing with me during my flight to Singapore. He continued, “Automation is key for us to drive DevOps. We are slow in adoption but optimistic about it for 2019”.
State of DevOps 2018 that came out a few days back has come up with strong recommendations against outsourcing by function. This recommendation is a thunderbolt hit to the Service Industry that has specialized on the specific aspect of application development life cycle like Testing, Deployment, and Support. This blog takes a deep dive into […]
http://www.itsmf.org.sg/AC2018/speakers_list.jsp Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: – How does […]
Join us @ Service Desk SITS insight 2018 Is BRM the key to unlock ITSM value? Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and […]