Author: Hari Krishnan

BRM CONNECT 2018

BRM Connect 2018

Join us @ BRM Connect 2018, San Diego, USA Grab@Pizza: An Experiential Learning Approach for Business Grab@Pizza is a dynamic, business simulation in which IT and Business managers can come together to explore the Business & IT relationship and the role of Business Relationship Management.  The game simulates a year in the life of the [...]

VeriSM – Service Management for the Digital Age

http://www.itsmf.org.sg/AC2018/speakers_list.jsp Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: – How does […]

Challenges in Automation for Service Integrators

Service Automation challenges for IT Service Integrators

Service Automation challenges for IT Service Integrators Managed-Service providers struggle to show value for the cost spent in Automation efforts. Business Performance Innovation (BPI) Network survey reported that 82% of IT professionals spend over half their time on emergencies and maintenance, while 17% estimated they spend more than 90% on mundane tasks. Automation is not [...]
Self in Self-Service Generation 2

Understanding “Self” in Self-Service Generation for Service Automation

Understanding "Self" in Self-Service Generation for Service Automation   Banks are being challenged to bridge the gap between the services offered by them and user-experience & convenience expected by the current generation of users. Amazing FinTech startups have emerged to connect the dots between the banks and the so-called Self-Service generation. Traditional Banks have been [...]
https://www.servicedeskshow.com/seminar/brm-key-unlock-itsm-value/

SITS 18 INSIGHTS

Join us @ Service Desk SITS insight 2018   Is BRM the key to unlock ITSM value? Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and […]

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