Author: Hari Krishnan

Kakushin Lean IT

Kakushin – The Lean Transformation Way of Life@Work

In the world of Lean, there are three terminologies used in the domain of improvement. Kaizen, Kaikaku and Kakushin. Kaizen (改善) = change+good = continuous improvement (DMAIC). Kaikaku (改革) = change + radical = reform/big improvement (DMAIC). Kakushin (革新) = new + transformation = innovation / reform / renewal (DMEDI) Recently I had a conversation about [...]
Blog - Adopting DevOps for Legacy System

Adopting DevOps for Legacy System

From the business perspective – “Legacy system is one that is still adding some value to end users and is generating revenue directly or indirectly but of course tough to maintain and change.” Struggle for business is to bring innovative ideas quickly to market, to get a competitive edge and stay ahead. This blog jots […]


BRM Connect 2018

Join us @ BRM Connect 2018, San Diego, USA Grab@Pizza: An Experiential Learning Approach for Business Grab@Pizza is a dynamic, business simulation in which IT and Business managers can come together to explore the Business & IT relationship and the role of Business Relationship Management.  The game simulates a year in the life of the [...]

VeriSM – Service Management for the Digital Age Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: – How does […]

Challenges in Automation for Service Integrators

Service Automation challenges for IT Service Integrators

Service Automation challenges for IT Service Integrators Managed-Service providers struggle to show value for the cost spent in Automation efforts. Business Performance Innovation (BPI) Network survey reported that 82% of IT professionals spend over half their time on emergencies and maintenance, while 17% estimated they spend more than 90% on mundane tasks. Automation is not [...]