ITIL®4 Foundation

ITIL®4 Foundation candidates will have an understanding of the following:

1. A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
2. The guiding principles of ITIL®4
3. The four dimensions of Service Management
4. Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
5. How ITIL® practices described in ITIL®4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

1. Course Introduction
2. Introduction to Service Management and ITIL®
3. Key Concepts of Service Management
4. The Guiding Principles
5. Four Dimension of Service Management
6. ITIL® Service Value System
7. Continual Improvement
8. Overview of ITIL® Practices
9. ITIL®4 Foundation Examination Format

This ITIL® foundation certification is best suited for:

1. IT executives
2. IT architects
3. Business operation managers
4. IT audit managers
5. IT planners and consultants
6. Database administrators
7. ITSM trainers
8. Service delivery professionals
9. Quality analysts
10. Application management and development teams
11. IT managers and support managers

• Multiple choice examination questions
• 40 questions
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes’ duration
• Closed book.