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ITIL®4 Foundation
The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Training Schedule
Features
16 hours of Instructor-led training classes
Share relevant Industry Insights
Shares real-world experience
Course Objective
The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
Those who require a basic understanding of the ITIL® framework
Those who want to understand how ITIL® can be used to enhance IT service management
IT professionals or others working within an organisation that has adopted ITIL®
However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management.
Course Agenda
Module 1:
- Course Introduction
Module 2:
- Introduction to Service Management and ITIL®
Module 3:
- Key Concepts of Service Management
Module 4:
- The Guiding Principles
Module 5:
- Four Dimension of Service Management
Module 6:
- ITIL® Service Value System
Module 7:
- Continual Improvement
Module 8:
- Overview of ITIL® Practices
Module 9:
- ITIL®4 Foundation Examination Format
Exam & Certification
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) – 65%
60 minutes’ duration
Closed book.
FAQs
Are there any pre-requisites for this course?
No Pre-requisites for the course
How do I need to take the exam?
TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.
Is the exam voucher included in Training price
Yes, the exam voucher is included in the training price.