ITIL®4 Foundation

ITIL®4 Foundation

Virtual Instructor-Led



Classroom/Corporate Training

Build Organization capabilities in ITIL® Framework


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Learning at your Convenience

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

The ITIL®4 Foundation certification is designed as an introduction to ITIL®4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The certification can help:

  1. Those who require a basic understanding of the ITIL® framework
  2. Those who want to understand how ITIL® can be used to enhance IT service management
  3. IT professionals or others working within an organisation that has adopted ITIL®

However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management.

ITIL®4 Foundation candidates will have an understanding of the following:

  1. A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  2. The guiding principles of ITIL®4
  3. The four dimensions of Service Management
  4. Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  5. How ITIL® practices described in ITIL®4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
  1. Course Introduction
  2. Introduction to Service Management and ITIL®
  3. Key Concepts of Service Management
  4. The Guiding Principles
  5. Four Dimension of Service Management
  6. ITIL® Service Value System
  7. Continual Improvement
  8. Overview of ITIL® Practices
  9. ITIL®4 Foundation Examination Format

This ITIL® foundation certification is best suited for:

  1. IT executives
  2. IT architects
  3. Business operation managers
  4. IT audit managers
  5. IT planners and consultants
  6. Database administrators
  7. ITSM trainers
  8. Service delivery professionals
  9. Quality analysts
  10. Application management and development teams
  11. IT managers and support managers
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.


Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

Is the exam voucher included in training price?

Yes, the exam voucher is included in the training price.

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