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Certified Agile Service Manager (CASM)®

Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.

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Training Schedule

Please contact info@taubsolutions.com for more details
Virtual
Enroll

Features

Two Days
16 hours of Instructor-led training classes
Case Study
Share relevant Industry Insights
By Practioners
Shares real-world experience

Course Objective

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
    1. Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    2. Agile Process Design–applying Agile practices to process design projects

Course Agenda

Module 1:

Anyone interested in learning about Agile and Scrum from a products and process perspective

Module 2:

Process owners and process designers

Module 3:

Developers who are interested in helping make processes more agile

Module 4:

Managers who are looking to bridge multiple practices into a DevOps environment

Module 5:

Employees and managers responsible for designing, re-engineering, or improving process

Module 6:

Consultants guiding their clients through process improvement and DevOps initiatives

Module 7:

Internal and external suppliers Process stakeholders

Exam & Certification

  1. Learner Materials
  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  1. Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

FAQs

Are there any pre-requisites for this course?

  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL is recommended

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam should be taken at the end of the course. Results are available within 5 working days

Enroll Now

“

The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management
“

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure
“

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management
“

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.

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