XLA Foundation

XLA Foundation Course

Become an XLA Ambassador

Course Length:  2.5 days

Prerequisites: Essence of Experience is recommended, but not required

Credentialing: Experience Level Agreement (XLA) Ambassador certificate


Course Details

Take your XLA learning to the next level with an XLA Academy course from XLACollab. We offer public open-enrollment training onsite and online, corporate on-site training, and custom-built workshops on a variety of XLA related topics and areas.

Course Description

This 2.5-day course introduces best practices for embracing XLAs and transforming into an employee-focused organization. You will learn how to embed the Experience framework and articulate the value of an experience-based culture.

“The XLA Foundation course is a game-changer. As our organization was struggling to elevate our service levels, we transitioned to an XLA focus and this program set the bar. Now we are seeing amazing results!”

~Peter Fornetti, VP of IT

In Class Experience

We create engaging in-class experiences to keep you engaged, learn effectively, and set you up for success.

  • Learners take a Quick Start Assessment to understand current baseline, which we reference as we guide you through each phase of the Experience Framework.
  • The hands-on activities not only allow you to understand the necessary steps within each phase of the framework (Envision, Enable, Execute & Embrace) but also to identify the next steps in your Journey.

Delivery Options

XLACollab offers a variety of class formats and options:

  • Delivery options
  • Public open-enrollment training onsite and online
  • Corporate on-site training
  • Custom-built workshops
  • Becoming a training partner