XLA Foundation Certification

Module 1: Setting the Stage: Understanding Experience Fundamentals

• Introduction to Employee Experience (EX): A concise overview of what employee experience truly entails in a modern IT and business context.
• The “Why” of Experience: Exploring the critical importance and strategic benefits of prioritizing employee experience for organizational success, productivity, and retention.
• The Concept of Measurement: An initial look into why and how experience needs to be quantified and understood to drive meaningful improvements.

Module 2: Crafting Your Vision: Experience Strategies and Ambitions

• Defining Strategic Experience Goals: Learning to formulate clear and ambitious experience strategies that align with broader business objectives.
• Translating Ambitions to Action: Practical guidance on how to break down high-level experience aspirations into achievable, actionable initiatives.
• The Role of XLAs (Experience Level Agreements): An introduction to how XLAs serve as a pivotal tool in articulating and aiming for desired experience outcomes.

Module 3: Measuring the “How”: Techniques for Quantifying Experience

• Introduction to Experience Measurement Methodologies: Deep dive into the core methods and frameworks for gathering and analyzing experience data.
• Key Experience Indicators (XLIs): Understanding different types of indicators (e.g., sentiment, operational, technical) that contribute to a holistic experience score.
• Practical Measurement Approaches: Overview of various techniques and tools used to collect insights into employee experience within IT.

Module 4: Governing and Managing Experience for Continuous Improvement

• Establishing Experience Governance: Principles for setting up effective structures and processes to oversee experience management initiatives.
• The Management Lifecycle of Experience: Learning how to continually monitor, manage, and improve the employee experience over time.
• Integrating Experience Management: Discussing how to embed these practices seamlessly within existing organizational frameworks and cultures.

Module 5: Your Experience Journey: Next Steps and Application

• Applying Foundation Concepts: Discussion on how to begin applying the learned principles within your own organizational context.
• Pathways to Advanced Learning: Understanding the progression to the Experience Practitioner level and beyond.
• Q&A and Real-World Scenarios: Opportunities for participants to discuss specific challenges and explore practical applications.