Home > Trainings > XLA Consulting
XLA Consultants offers a wide range of consulting services to serve a variety of businesses and clients. Whether you’re a small, local business or a multinational corporation, we can help you reach new levels of success.
- People will forget what you said, people will forget what you did, but they will never forget how you made them feel.
- In a recent poll, only 2.7 percent of respondents said they were happy with their Service Level Agreements (SLAs). Additionally, 87% responded that their SLAs are internally focused and are not about the customer, the employee or the experience.
- Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology.
In Class Experience: Learners will acquire a practical understanding of the anatomy of an XLA and how it relates to the flow of work in an organization. In class:
We compare and contrast XLA with the more traditional KPI/SLA approach, and show how they work together
We introduce the Art & Science of Experience, the XLA Framework®
We show how XLAs accurately measure moments over time and anticipating experience – prior to an incident
We walk through real-life examples along with case studies and group exercises to take learning from thinking to action
Exam & Certification
Certification: Learners earn their eXperience Level Agreement (XLA) Ambassador certificate by achieving a passing score (65%) on a 40 minute, 30 question examination.
An understanding of ITSM principles and practices is beneficial.
TaUB Solutions will request the examinations together with your registration. The exam should be taken at the end of the course. Results are available within 5 working days.
The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management
It was a very interactive session with a lot of real life examples. Very good and informative session byVijaykumar TCVice President - Citi Technology Infrastructure
The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM disciplineMichelle Day, CBRM®Director, Business Relationship Management
The training was absolutely fantastic, Extremely valuable.Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.