Bringing Agility to your Service Management

Bringing Agility to your Service Management

18 Jul, 2017 | 07:30 PM to 08:30 PM Indian Time

About the Webinar

This webinar introduces Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to the improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

Jayne Groll is a co-founder and CEO of the DevOps Institute (DOI). She is also President of ITSM Academy. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™. Her IT management career spans over 25 years in roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.

Suresh GP, M-Tech is currently the Founder & Managing Director at TaUB Solutions He has close to 15 Years of IT experience with 8 years at Hewlett Packard (HP). He has wealth of experience in different facets of IT Service Management, Business Relationship Management, IT Governance, Project & Program Management and ISO Standards. Over the years, he has performed diversified roles that included ITSM Consultant/Solution Architect/ Program Manager/Business Consultant and Architecture & Standards Governance Manager. With ideal blend of experience in Infrastructure Management domain and Managed Services, he continues to be a trusted advisor for Clients World Wide. To complement his extensive experience, he has earned wide range of certifications that include ITIL V3 Expert, CGEIT, PMP, BRMP, CASM, DevOps He is a regular blogger and speaker in National &International Forums like itSMF Australia, SITS, ITSMUK, itSMF NZ, itSMF USA He also serves as Regional Leader for Business Relationship Management Institute (BRMI) and was awarded the itSMF Contributor of the award by itSMF Singapore.