VeriSM Foundation

VeriSM Foundation

Virtual Classroom

Request for Schedule

Virtual

Classroom

Request for Schedule

Bangalore, India

Team/Corporate Training

Build Organization capabilities in Service Automation Framework

eLearning

Request For Schedule

Learning at your Convenience

Features

Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

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VeriSM™ Foundation certification objectives

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.

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  1. Value-driven: focuses on providing value to the business
  2. Evolving: an up to date approach which will continually evolve
  3. Responsive: facilitates a tailored approach depending on the business situation
  4. Integrated: helps you fit all the different practices together
  5. Service Management

[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-calendar-check-o” tab_title=”Agenda”]Course Content:

  • 22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
  • Includes video tutorials, study guides and quizzes
  • Study duration: 14 hours

Lessons in this course

  • Lesson 1:Organizational context & governance
  • Lesson 2: Digital transformation
    Lesson 3:Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation 

 

Course Options: 30 and 60 day courses are available[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-user” tab_title=”Audience”]

Service owners and service Managers
Managers – who want to understand how to leverage evolving management
practices
Executives – who are accountable for effective service delivery
IT professionals
Graduates and undergraduates

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Examination type: Computer-based or paper-based multiple-choice questions
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 60 minutes

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FAQ

Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

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