VeriSM Foundation

VeriSM Foundation

Virtual Classroom

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Virtual

Classroom

Dec 01 and 02, 2018

Bangalore, India

Team/Corporate Training

Build Organization capabilities in Service Automation Framework

eLearning

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Learning at your Convenience

Features

Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

VeriSM™ Foundation certification objectives

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.

  1. Value-driven: focuses on providing value to the business
  2. Evolving: an up to date approach which will continually evolve
  3. Responsive: facilitates a tailored approach depending on the business situation
  4. Integrated: helps you fit all the different practices together
  5. Service Management
  1. 22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
  2. Includes video tutorials, study guides and quizzes
  3. Study duration: 14 hours

Lessons in this course

  • Lesson 1:Organizational context & governance
  • Lesson 2: Digital transformation
    Lesson 3:Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provide
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Adapting the VeriSM Model
  • Lesson 14: Progressive practices Agile
  • Lesson 15: Progressive practices DevOps and SIAM
  • Lesson 16: Progressive practices Lean Shift Left
  • Lesson 17: Progressive practices CXUX Continuous Delivery
  • Lesson 18: Innovative Technologies- Part 1
  • Lesson 19: Innovative Technologies- Part 2
  • Lesson 20: Innovative Technologies- Part 3
  • Lesson 21: Getting Started Lesson
  • Lesson 22: Exam Preparation
  1. Service owners and service Managers
  2. Managers – who want to understand how to leverage evolving management
    practices
  3. Executives – who are accountable for effective service delivery
  4. IT professionals
  5. Graduates and undergraduates

Examination type: Computer-based or paper-based multiple-choice questions
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 60 minutes

FAQ

Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

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