VeriSM Essentials

VeriSM Essentials

Virtual Classroom

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Request for Schedule

Bangalore, India

Team/Corporate Training

Build Organization capabilities in Service Automation Framework


Request For Schedule

Learning at your Convenience


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

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VeriSM™ Essentials 

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand-alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-dot-circle-o” tab_title=”Goal”]

  1. Value-driven: focuses on providing value to the business
  2. Evolving: an up to date approach which will continually evolve
  3. Responsive: facilitates a tailored approach depending on the business situation
  4. Integrated: helps you fit all the different practices together
  5. Service Management

[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-calendar-check-o” tab_title=”Agenda”]Course Content:

  • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM  model
  • Includes video tutorials, study guides and quizzes
  • Study duration: 7 hours

Lessons in this course

  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM  model
  • Lesson 9: The VeriSM  Model Part 1 Define
  • Lesson 10: The VeriSM  Model Part 2 Produce
  • Lesson 11: The VeriSM  Model Part 3 Provide
  • Lesson 12: The VeriSM  Model Part 4 Respond
  • Lesson 13: Exam Preparation

Course Options: 30 and 60 day courses are available[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-user” tab_title=”Audience”]

Service owners and service Managers
Managers – who want to understand how to leverage evolving management
Executives – who are accountable for effective service delivery
IT professionals
Graduates and undergraduates

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Examination type: Computer-based multiple-choice questions
Number of questions: 20
Pass mark: 65% (26 out of 40)
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 30 minutes



Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

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