SRE Practitioner℠

Introduces a range of practices for improving service reliability through a mixture of automation, working methods and organizational re-alignment. Tailored for those focused on large-scale service availability.

SCHEDULE

VIRTUAL INSTRUCTOR LED

Features

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Three Days

24 hours of Instructor-led training classes

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Case Study

Share relevant Industry Insights

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By Practioners

Shares real-world experience

Course Objective

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility,cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation, and closed-loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the space, and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

COURSE OBJECTIVES

At the end of the course, the following learning objectives are expected to be achieved:

  1. A practical view of how to successfully implement a flourishing SRE culture in your organization.
  2. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how do you become aware of them to avoid them.
  3. The organizational impact of introducing SRE.
  4. Acing the art of SLIs and SLOs in a distributed ecosystem, and extending the usage of ErrorBudgets beyond the normal to innovate and avoid risks.
  5. Building security and resilience by design in a distributed, zero-trust environment.
  6. How do you implement full-stack observability, distributed tracing and bring about observability-driven development culture?
  7. Curating data using AI to move from reactive to proactive and predictive incident management. Also, how do you use DataOps to build clean data lineage?
  8. Why is Platform Engineering so important in building consistency and predictability of SREculture?
  9. Implementing practical Chaos Engineering.
  10. Major incident response responsibilities for an SRE based on incident command framework, and examples of the anatomy of unmanaged incidents.
  11. The perspective of why SRE can be considered as the purest implementation of DevOps.
  12. SRE Execution model
  13. Understanding the SRE role and understanding why reliability is everyone’s problem.
  14. SRE success story learnings

Agenda

  • Course Introduction

Module 1: SRE Anti-patterns

  • Rebranding Ops as SRE
  • Users notice an issue before you do
  • Measuring until my Edge
  • False positives are worse than no alerts
  • Configuration management trap for snowflakes
  • The Dogpile: Mob incident response
  • Point fixing
  • Production Readiness Gatekeeper
  • Fail-Safe really?

Module 2: SLO is a Proxy for Customer Happiness

  • Define SLIs that meaningfully measure the reliability of a service from a user’s perspective
  • Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis
  • Use error budgets to help your team have better discussions and make better data-driven decisions

Module 3: Building Secure, Scalable, and Reliable Systems

  • SRE and their role in Building Secure and Reliable systems
  • Design for Changing Architecture
  • Fault-tolerant Design
  • Design for Security
  • Design for Resiliency
  • Design for Reliability

Module 4: Full-Stack Observability

  • Modern Apps are Complex & Unpredictable
  • Slow is the new down
  • Pillars of Observability
  • Using OpenTelemetry

Module 5: Platform Engineering and AIOPs

  • Taking a Platform Centric View
  • AIOps -> A Bigdata view to go from reactive to proactive to predictive management
  • Technology becomes more human through ML, allowing ubiquitous self-service

Module 6: SRE & Incident Response Management

  • SRE Key Responsibilities towards incident response
  • DevOps & SRE and ITIL
  • OODA and SRE Incident Response
  • Closed Loop Remediation and the Advantages
  • Swarming – Food for Thought

Module 7: DiRT and Chaos Engineering

  • Disaster Recovery Testing
  • Fault Injection
  • Chaos Engineering
  • Tools that can be instrumented for Chaos Engineering

Module 8: SRE is the Purest form of DevOps

  • Key Principles of SRE
  • SREs help increase Reliability across the spectrum
  • Metrics for Success
  • Possible implementation Model
  • Culture and Behavioral Skills are key
  • SRE Case Study

Exam and Certification

Prerequisite

  • SRE Foundation Certification

 

Exam Details

  • Successfully passing (65%) the 90-minute Open Book examination, consisting of 40 multiple-choice questions, leads to the SRE (Site Reliability Engineering) Foundation certificate. The certification is governed and maintained by the DevOps Institute.

 

Audience

  • Anyone focused on large-scale service scalability and reliability
  • Anyone interested in modern IT leadership and organizational change approaches
  • Business Managers
  • Business Stakeholders
  • Change Agents
  • Consultants
  • DevOps Practitioners
  • IT Directors
  • IT Managers
  • IT Team Leaders
  • Product Owners
  • Scrum Masters
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • Tool Providers

Testimonials

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