EXIN SIAM™ Professional

OVERVIEW

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

Starter Plan

$50 / Monthly

All plans are include , People Search, and A/B Testing Report.

SCHEDULE

Dates are to be announced soon.

Course Type
Virtual Instructor-Led Training

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Features

Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

Course Objective

The learning objectives includes:

Establish a governance framework based on SIAM practices;
Perform an organization assessment to better determine and establish a plan and promote improvements;
Determine the key elements to perform a SIAM implementation;
Design and build up a SIAM model for different environments and organizations;
Lead a SIAM implementation;
Select different approaches to implement SIAM;
Use organizational change management in order to boost the SIAM implementation;
Improve the organization’s SIAM ecosystem at every stage;
Manage and continuously improve multiple processes based on SIAM.

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

The target group includes, but is not limited to:

Service Managers and Practitioners
Service Provider Portfolio Managers
Process Managers
Project Managers
Change Managers
Service Level Managers
Business Relationship Managers
Program Managers
Supplier Managers
Service Architects
Process Architects
Business Change Practitioners
Organizational Change Practitioners
SIAM consultants

Reference Materials

Simon Dorst, Michelle Major-Goldsmith and others
Service Integration and Management (SIAM™) Professional Body of Knowledge
Scopism Limited (Second Edition, December 2019)
Freely available on https://www.scopism.com/free-downloads/.

EXIN

EXIN SIAM™ Professional – Case Study
EXIN (2020)
Freely available on http://bit.ly/SIAMP_case_study

PREREQUISITES

Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.

CERTIFICATION EXAM

Examination type: Multiple-choice questions
Number of questions: 40
Pass mark: 65% (26/40 questions)
Open book/notes: No
Electronic equipment/aides permitted: No
Exam duration: 90 minutes
The Rules and Regulations for EXIN’s examinations apply to this exam

Course outline

1. Discovery and Strategy

Elements of a SIAM Governance Framework
Analysis of the Current Situation
Key Elements of a SIAM Strategy

2. Plan and Build

Design a Detailed SIAM Model
Plan a SIAM Implementation

3. Implement

Different Scenarios Supporting a SIAM Implementation
Ongoing Organizational Change Management

4. Run and Improve

Operate, Assure and Improve a SIAM Ecosystem

5. SIAM Practices Across the Stages

Application of SIAM Practices

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SIAM Professional

EXIN SIAM™ Professional

Starter Plan