SIAM Professional

EXIN SIAM™ Professional


EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

Starter Plan

$50 / Monthly
All plans are include , People Search, and A/B Testing Report.


Dates are to be announced soon. 

Course Type 
Virtual Instructor-Led Training


Two Days

16 hours of Instructor-led training classes


Case Study

Share relevant Industry Insights


By Practioners

Shares real-world experience

Course Objective

The learning objectives includes:

  • Establish a governance framework based on SIAM practices;
  • Perform an organization assessment to better determine and establish a plan and promote improvements;
  • Determine the key elements to perform a SIAM implementation;
  • Design and build up a SIAM model for different environments and organizations;
  • Lead a SIAM implementation;
  • Select different approaches to implement SIAM;
  • Use organizational change management in order to boost the SIAM implementation;
  • Improve the organization’s SIAM ecosystem at every stage;
  • Manage and continuously improve multiple processes based on SIAM.


This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.


The target group includes, but is not limited to:

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organizational Change Practitioners
  • SIAM consultants

Reference Materials

Simon Dorst, Michelle Major-Goldsmith and others
Service Integration and Management (SIAM™) Professional Body of Knowledge
Scopism Limited (Second Edition, December 2019)
Freely available on


EXIN SIAM™ Professional – Case Study
EXIN (2020)
Freely available on


Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.


  • Examination type: Multiple-choice questions
  • Number of questions: 40
  • Pass mark: 65% (26/40 questions)
  • Open book/notes: No
  • Electronic equipment/aides permitted: No
  • Exam duration: 90 minutes
  • The Rules and Regulations for EXIN’s examinations apply to this exam

Course outline

1. Discovery and Strategy

Elements of a SIAM Governance Framework
Analysis of the Current Situation
Key Elements of a SIAM Strategy

2. Plan and Build

Design a Detailed SIAM Model
Plan a SIAM Implementation

3. Implement

Different Scenarios Supporting a SIAM Implementation
Ongoing Organizational Change Management

4. Run and Improve

Operate, Assure and Improve a SIAM Ecosystem

5. SIAM Practices Across the Stages

Application of SIAM Practices

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