Service Integration and Management

Service Integration and Managment

Virtual Classroom

Request For Schedule



Request For Schedule


Team/Corporate Training

Build Organization capabilities in Continuous Delivery Architecture & Toolchain mapping


Request for Schedule

Learning at your Convenience


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

SIAM is tailored to a multi-party environment and focuses on the specific challenges that come with multi-sourcing and adapts existing Service Management processes, practices, and techniques to work effectively in a multi-service provider environment.

Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.

Course Content:

  • 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Course Options: 30 and 60 day courses are available

Lessons in this course

Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles & responsibilities part 1
Lesson 10: SIAM roles & responsibilities part 2
Lesson 11: SIAM roles & responsibilities part 3

Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation



Number of questions: 50 multiple choice questions
Pass mark: 65% (26 out of 40)
Open book/notes: no
Exam duration: 60 minutes (75 minutes if English is not a candidate’s native tongue)

Suitable for: anyone working in, or wishing to work in an organization using SIAM management practices.


Are there any pre-requisites for this course?

Completion of pre-class assignment
Familiarity with IT software development and operations responsibilities

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

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