Service Integration and Management old

Service Integration and Management

DATE

Sept 22 – 23, 2018

TIME

9:30 AM – 5:30 PM

MODE

Virtual

LOCATION

Virtual Instructor Lead

SIAM is tailored to a multi-party environment and focuses on the specific challenges that come with multi-sourcing and adapts existing Service Management processes, practices and techniques to work effectively in a multi-service provider environment.

Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.

Course Objective

SIAM is tailored to a multi-party environment and focuses on the specific challenges that come with multi-sourcing and adapts existing Service Management processes, practices and techniques to work effectively in a multi-service provider environment.

Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.

On successful completion, participants will be able to

  • SIAM Fundamental and Methodology
  • Implementation Roadmap
  • Roles and Responsibilities
  • Processes to support SIAM
  • SIAM Challenges, Risks and other practices

DAY 1

SIAM governance

Introduction to Service Integration and Management (SIAM)

Service Integration and Management Implementation RoadMap

Service Integration and Management Roles and Responsibilities

DAY 2

Service Integration and Management Practices

Supporting Processes

Service Integration and Management Challenges and Risks

Service Integration and Management and Other Practices

Case Study, Mock Exam, and Final Exam

Practitioners that want to implement SIAM methodology in an organization, particularly those professionals who are already working with IT Service Management processes.

  • Change Managers, Service Level Managers, Business
  • Relationship Managers, Supplier Managers
  • Chief Strategy, Information and Technical Officers
  • Service Provider Portfolio Strategists
  • Process, Project & Program Managers
  • Service and Process Architects
  • Multiple Choice format

  • 40 questions per paper

  • 26 mark or more required to pass (out of 40 available) – 65%

  • 40 minute duration

  • Closed book

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