Professional Cloud Service Manager

Professional Cloud Service Manager

Virtual Instructor Lead

May 11 and 12, 2019 – 9:30 AM to 5:30 PM IST



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Bangalore, India

Team/Corporate Training

Build Organization capabilities in Service Automation Framework


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Learning at your Convenience


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

  1. Recall cloud service management terminology, definitions, and concepts.
  2. Explain basic terminology related to cloud service management.
  3. Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  4. Identify and explain important roles involved in cloud service management.
  5. Compare the relationship between the cloud provider and cloud consumer.
  6. Differentiate between potential risks and benefits of adopting a cloud strategy.
  7. Produce an initial cloud adoption strategy.
  8. Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  9. Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  10. Analyze the impact of demand and how to “right-size” cloud services at the design stage.
  11. Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
  12. Analyze effective demand management across cloud-based service models.
  13. Illustrate the benefits, risks, and issues of DevOps within an IT organization.
  14. Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  15. Outline the various pricing models for cloud services.
  16. Examine the challenges with purchasing cloud-based services.
  17. Diagram a hybrid IT cost model.
  18. Discover key governance requirements of cloud service provision.
  19. Model cloud service management principles into ICT operations and IT service management.
  20. Demonstrate how to link cloud value back to IT strategy.
  21. Name a number of popular and relevant IT frameworks and standards.
  22. Predict the complexities involved in designing, deploying, and running cloud services.
  23. Compare and contrast cloud service management with traditional IT service management in the existing IT organization.
  1. Module 1: Cloud Service Management Fundamentals
  2. Module 2: Cloud Service Management Roles
  3. Module 3: Cloud Service Strategy
  4. Module 4: Cloud Service Design, Deployment and Migration
  5. Module 5: Cloud Service Management
  6. Module 6: Cloud Service Economics
  7. Module 7: Cloud Service Governance
  8. Module 8: Showing the Value of Cloud Services to the Business
  9. Module 9: Popular Service Management Frameworks
  1. IT Managers and CIOs
  2. Service Managers (with or without an ITIL background)
  3. Service Management Professionals
  4. Cloud Strategy and Management Consultants
  5. Service Architects, Technical Pre-Sales Consultants
  6. IT Professionals

Examination type: Computer-based or paper-based multiple-choice questions
Number of questions: 25
Pass mark: 65%
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 75 minutes


Are there any pre-requisites for this course?

No Pre-requisites for the course

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

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