Business Relationship Management Professional

Business Relationship Management Professional

DATE

May 11 – 13 , 2018

TIME

9:30 AM – 5:30 PM

MODE

Class Room

LOCATION

Grafio – Bldg. No. 2, Plot No. 4, Survey No. 110/11/2, , Baner, Pune 411045, Maharashtra

DATE

June 22 – 24 , 2018

TIME

9:30 AM – 5:30 PM

MODE

Class Room

LOCATION

Novel Tech Park – 46/4 GarvebhaviPalya Kudlu Gate, Hosur Main Roa Bangalore 560068, India

Course Objective

The BRM Role is a crucial link between a service provider and the business acting as a connector, orchestrator, and navigator between the service provider and one or more business units.

Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual’s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement.

Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through organizational roles (e.g., in an IT organization, the CIO typically has a role of BRM for the enterprise), a discipline (e.g., all business partner facing service provider roles should be skilled in Business Relationship Management), and an organizational capability (e.g., a service provider organization should be effective in shaping and channeling demand to the highest business value opportunities).

On successful completion, participants will be able to

  • Understand the characteristics of the BRM role

  • Perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services

  • Understand Relationship Maturity Levels and how that affects the BRM

  • Use Portfolio Management disciplines and techniques to maximize business value

  • Navigate Business Transition Management and the conditions for successful change programs to minimize value leakage

  • Understanding techniques that are available to manage relationships

  • Understand the role of IT Service Provider and how that relates to BRM

  • Understand the BRM role in Service Management and alignment of services and service levels with business needs

  • Apply the principles of effective and persuasive communication

DAY 1

Introduction to BRM Role

  • Terminology

  • BRM as a role, a Discipline & an Organizational capability

  • BRM Metaphors

  • BRM-related standards

What does it mean to “be agile”?

  • Definition of BRM

  • Capability Model

  • BRM core disciplines

  • HOUSE of BRM

  • Operating Model

  • BRM and the service provider

  • Business-provider maturity model

  • Business Relationship Maturity model

  • Business-provider alignment

  • Business partner’s Decision cycle

Organizing BRM

  • Typical BRM Activities across the provider capability model

  • Strategic versus Tactical BRM

  • Common BRM reporting and organization structures

  • Demand Shaping

  • The BRM role in practice

DAY 2

Service Provisioning

  • Business-IT Governance

  • Key business-IT domains

  • Business-IT Governance Illustration

  • Service Management

  • Portfolio Management

  • Portfolios, Programs and projects

  • Portfolio Classification

  • Weill/Broadbent Classification scheme

  • The Boston square

  • Portfolio Balancing

Techniques

  • Business Capability Roadmapping

  • Linking Business Drivers with technology

  • Value Management

  • The value management process

  • Business value leakage

  • Business Outcomes

  • Customer value hierarchy

  • Diagnosing Relationship Quality

  • Relationship Value Mapping Technique

  • Strategic Relationship Management

  • Repairing Broken Business Partner Relationships

  • Building the Relationship Strategy on a Page

  • Building a Relationship Improvement Plan

DAY 3

Competencies

  • Business Transition Management
  • Myths and the realities of Business Transition Management (BTM)
  • Business Transition Management Capability Model
  • The Art of Body language
  • The Art of Emotional Intelligence
  • The Art of Listening
  • The Art of Rhetoric and Persuasion
  • Influencing and Persuading
  • Expressing a Unique Value Proposition

Exam Preparation

  • Sample Questions for every Module
  • Full fledged Mock Paper and Review
  • Tips and Tricks

Business Relationship Management Professional (BRMP®) training and certification program is intended for the aspiring to intermediate-level Business Relationship Managers and designed to provide a solid foundation-level knowledge of Business Relationship Management. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.

  • Multiple Choice format

  • 50 questions per paper

  • 25 mark or more required to pass (out of 50 available) – 50%

  • 40 minute duration

  • Closed book

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