Why is it Important to Learn, unlearn and relearn for our growth?

Why is it Important to Learn, unlearn and relearn for our growth? Learn, Unlearn And Relearn: How To Stay Current And Get Ahead We live in an era where technology has changed the way we live and work. The world is becoming increasingly connected and information is being shared at lightning speed. With the rise [...]

XLA and Digital Transformation

Digital Transformation requires Digital Empathy. If an enterprise wants to achieve growth right here and right now, it needs to create digital solutions that excite beyond the usual measures of business viability and technical feasibility. These new digital products need elevated consumer desirability. The consumer need not know how a solution was created; instead, they [...]

The Science of eXperience

The Science of eXperience. A movement. Individuals are exercising their power at a level not witnessed before. The best evidence of this power is through the conversations that they have with each other. “One brief, shining moment, that was known as Camelot.” – Alan Jay Lerner. The enchanting capital of King Arthur’s realm with Queen Guinevere, [...]

April 25, 2021
Blog, XLA
Business Services, SLA, User Experience, XLA

Experience-level agreements to elevate IT

Use experience-level agreements to elevate IT Imagine that you and a friend go to a beautiful restaurant and the server comes over—not with a menu, a glass of water, and a cheery welcome, but with a service-level agreement (SLA) containing 25 key performance indicators (KPIs) that the restaurant intends to meet over the course of [...]