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Is BRM the key to unlock ITSM value?

Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and potential career path of ITSM professionals as the need for strategic business relationship managers grows.

  • Understand BRM as a capability and how it can complement ITSM
  • Learn how IT can command respect in business with the help of BRM
  • Advice on how ITSM professionals can adapt to demand for relationship managers
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