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Joins Us @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25  – Mandarin Oriental, Kuala Lumpur

Service Automation remains a growing industry trend, and many organizations are taking steps to automate parts of their service delivery organization. A common question in this process is: which services are suitable for service automation, and which are not…?

In this session, Hari will explain a relevant and workable approach for business leaders to make practical decisions in the automation of services. He will also outline how existing Service Catalogs and Service Level Agreements can help in the identification of service that are suitable for automation, and how those services can subsequently be visualized using the Service Automation blueprinting technique.