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ITIL® Version 5 Foundation
Master Modern Service Management with ITIL® Version 5 Foundation Certification
Unlock modern service and product management capability with ITIL® Version 5 Foundation training from TaUB Solutions. This course prepares professionals to confidently apply best practices that drive value across digital products and services.
Training Schedule
Features of ITIL® Version 5 Foundation
ITIL® Version 5 Foundation represents the latest generation of guidance on managing digital products and services. Key aspects include:
- Broad relevance: Applies to organisational leadership, strategy, product teams, and daily operations.
- Value focus: Emphasises outcomes that matter to stakeholders and customers.
- Lifecycle insight: Covers the lifecycle of digital offerings from design to continuous improvement.
- Collaborative guidance: Encourages teamwork that aligns goals across departments.
- Practical framework: Offers flexible guidance that professionals can apply to real work contexts.
These features make ITIL® Version 5 Foundation a modern and holistic approach to managing digital services and products.
Course Objective
The ITIL® Version 5 Foundation course at TaUB Solutions is designed to help learners:
- Grasp foundational concepts of digital product and service management.
- Understand how value is created and sustained throughout the product and service lifecycle.
- Apply guiding practices that support quality delivery and stakeholder satisfaction.
- Build the confidence to support service teams and organisational goals.
- Prepare effectively for the official ITIL® Version 5 Foundation certification exam.
This course empowers professionals to integrate operational activities with broader organisational strategy.
Course Agenda
Our course agenda is designed to build practical understanding, prepare learners for certification success, and help professionals apply service management practices confidently in real work environments.
Each session combines concept clarity with real business relevance to ensure participants gain measurable value.
Module 1: Key concepts of digital product and service management
By the end of this module, you will be able to
- Define digital product and service management and its purpose
- Define goods, product, service, digital product, and digital service as key concepts
- Define the ITIL Product and Service Lifecycle as a core concept of digital product and service management
- Define service offerings and service interactions
- Explain how service offerings and service interactions support service consumption
- Define value, value co-creation, cost, and risk in service management
- Understand the difference between outputs and outcomes.
Module 2: Service relationships
By the end of this module, you will be able to
- Explain how utility, warranty, user experience, and sustainability contribute to value co-creation
- Define key service relationship concepts, including service provider, service consumer, digital product vendor, service journey, service quality, service level, and Service Level Agreement (SLA)
- Define basic, cooperative, and collaborative service relationships
- Understand the differences between service providers, service consumers, and digital product vendors
- Understand the differences between basic, cooperative, and collaborative service relationships.
Module 3: The ITIL Value System (ITIL VS)
By the end of this module, you will be able to
- Know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
- Explain the ITIL Value System and its purpose in enabling value co-creation through products and services.
Module 4: Governance
By the end of this module, you will be able to
- Define governance and its role in directing and controlling an organization
- Explain the enabling nature of governance and the key activities through which governance supports value co-creation.
Module 5: ITIL Guiding Principles
By the end of this module, you will be able to
- Explain how the ITIL Guiding Principles should be applied in different contexts
- Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement
- Explain how feedback contributes to value co-creation.
Module 6: Value chain and ITIL management practices
By the end of this module, you will be able to
- Identify the purpose of each ITIL Product and Service Lifecycle management activity within the value chain
- Recall key terms and definitions related to value chain activities
- Explain how value chain activities are supported by management practices to enable value creation
- Understand the role of management practices within the ITIL Value System
- Explain the structure and benefits of the Official ITIL Practice Guides.
Module 7: Value streams: mapping and management
By the end of this module, you will be able to
- Know the purpose and key concepts of value stream mapping and management
- Understand the relationship between value stream mapping and value stream management.
Module 8: Continual improvement
By the end of this module, you will be able to
- Describe continual improvement within the ITIL Value System and its role in organizations
- Understand the steps of the ITIL Continual Improvement Model.
Module 9: The Four Dimensions of Product and Service Management
By the end of this module, you will be able to
- Explain the ITIL Four Dimensions of Product and Service Management and their importance in a holistic approach
- Understand how AI can assist in the product and service lifecycle
- Understand the ITIL AI Capability Model.
Module 10: ITIL and other frameworks integration
By the end of this module, you will be able to
- Understand how ITIL and DevOps complement each other across the product and service lifecycle
- Recognize how ITIL practices can effectively collaborate with DevOps ways of working
- Understand why project management is important when applying ITIL practices
- Understand how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively.
Outcome of the Course Agenda
By completing this structured agenda with TaUB Solutions, participants gain:
• Clear understanding of ITIL® Version 5 foundation fundamentals
• Practical insight into managing services effectively
• Confidence to contribute to service improvement initiatives
• Readiness to pass the certification exam
Why Choose TaUB Solutions?
Professionals choose TaUB Solutions because we focus on practical learning and certification success.
✔ Expert trainers with real industry experience
✔ Practical examples linked to real work situations
✔ Certification focused preparation support
✔ Interactive learning sessions
✔ Career ready knowledge application
Exam & Certification
The ITIL® Version 5 Foundation certification validates your understanding of modern service and product management practices. Key exam details:
- Format: Multiple choice
- Number of questions: 40
- Duration: 60 minutes
- Pass mark: 65%
- Delivery: Online exam via the official PeopleCert platform. Closed book exam.
Successfully passing the exam earns you the ITIL® Version 5 Foundation certificate, a recognised qualification that reflects your ability to support and improve digital product and service outcomes.
FAQs
1. Who should take this course?
IT professionals, service managers, team leads, and anyone involved in delivering digital value will benefit.
2. Is formal training required to sit for the exam?
Formal training is not mandatory. However, it is highly recommended. Our trainers are experienced industry consultants with hands-on expertise across multiple domains and ITIL versions, providing practical insights that give candidates a strong advantage in exam preparation.
3. How does this version differ from previous versions?
Version 5 expands the scope to include modern digital product management practices in addition to service management.
4. Can this certification be renewed?
Keep your certification current through PeopleCert Plus membership by earning Continuous Professional Development points from your everyday professional activities.
Stay updated with industry trends, strengthen your skills, and stand out in the job market.
You can also renew by completing another course and exam within the same product suite before expiry.
Certification renewal is required every three years or by earning 60 CPD points.
5. What career impact can I expect?
Certified professionals often gain enhanced credibility, better role opportunities, and more confidence in managing complex digital environments.
Ready to accelerate your service management journey with a certification recognised by global employers? Contact TaUB Solutions today to start your ITIL® Version 5 Foundation training.
