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ITIL® Foundation Bridge (Version 5)
You’ve already earned your ITIL 4 Foundation. Now ITIL has evolved, and so should your certification. The Bridge course covers only what’s new in Version 5: updated concepts, AI-enabled service management, and the enhanced value framework. Skip what you know. Learn what matters.
Training Schedule
Features of ITIL® Foundation Bridge (Version 5)
TaUB Solutions delivers the ITIL Foundation Bridge (Version 5) with a unique blend of learning tools and expert pedagogy that go well beyond standard classroom instruction.
Feature |
Details |
| Bridge-Focused Curriculum | Covers only what has changed in ITIL Version 5, no redundant content. Every module is targeted at the delta between ITIL 4 and Version 5, ensuring maximum learning efficiency. |
| Expert-Led Instruction | Delivered by seasoned ITIL practitioners with 20+ years of industry experience, including internationally recognized thought leaders who have spoken at global ITSM forums. |
| Gamification & Experiential Learning | TaUB’s signature 1-day blended model includes a dedicated gamification day, simulations, scenario-based challenges, and experiential exercises that drive skills transfer and long-term retention. |
| Official Study Materials | Participants receive the Official ITIL Foundation (Version 5) eBook and Learning Resource Kit, including a Learner Workbook and Quick Reference Guide. |
| Exam Voucher Included | The PeopleCert exam voucher is bundled with the course. No additional purchase is necessary for the official certification exam. |
| Flexible Delivery Modes | Available as instructor-led classroom sessions, live virtual training, and corporate group workshops tailored to your team’s schedule and geography. |
| Real-World Case Studies | Each module is anchored in practical, industry-specific scenarios, making concepts immediately applicable to your organization’s challenges. |
| Small Batch Sizes | Intimate cohorts ensure personalized attention, richer peer discussion, and a higher-quality learning experience for every participant. |
| Post-Training Support | Access to TaUB’s expert community and post-training resources to support practical application of your new skills on the job. |
| Globally Recognised Certification | Upon passing the exam, your ITIL Foundation (Version 5) certification is globally recognized and backed by PeopleCert, the world’s leading certification body. |
Course Objective
By the end of the ITIL Foundation Bridge (Version 5) program at TaUB Solutions, participants will be able to do the following:
- Understand and articulate the key enhancements and structural updates introduced in ITIL Foundation (Version 5) compared to ITIL 4
- Explain the evolution of ITIL’s approach to managing digital products and services in increasingly complex and AI-enabled environments
- Apply updated ITIL terminology, concepts, and core principles with confidence across teams, stakeholders, and partner ecosystems
- Describe how ITIL Version 5 reinforces value creation across the full stakeholder lifecycle from strategy through delivery to measurable outcomes
- Integrate the Version 5 enhancements into existing ITIL 4 knowledge to improve collaboration, performance, and service quality
- Demonstrate how ITIL’s evolving framework supports digital transformation, automation, and AI-driven service environments
- Prepare effectively for and successfully pass the ITIL Foundation Bridge (Version 5) certification examination
Course Agenda
The ITIL Foundation Bridge (Version 5) course is structured over one focused day of instruction (with an optional gamification session for corporate groups), concentrating exclusively on what has changed and what it means for practice.
Module 1: Key concepts of digital product and service management
- Product and service management
- Define service, product, digital product and digital service as a key concept of digital product and service management
- Define the ITIL Product and Service Lifecycle as a key concept of digital product and service management
- Service offering
- Define service offering, service actions, transfer of goods, and access to resources
- Explain service offering, service actions, transfer of goods, and access to resources
- Value co-creation (all Assessment Criteria included)
Module 2: Service Relationships
- Define organization, service provider, service consumer, and digital product vendor as key concepts of service relationships
- Define basic, cooperative, and collaborative (partnership) service relationship as key concepts of service relationships
- Define the service journey as a key concept of service relationships
- Define sponsor, customer, and user roles as key concepts of service relationships
- Define service quality and service level as key concepts of service relationships
- Define Service Level Agreement (SLA) as a key concept of service relationships
- Understand the role of service provider, service consumer, and digital product vendor in service relationships
- Understand the difference between basic, cooperative, and collaborative (partnership) service relationships
- Explain utility, warranty, user experience, and sustainability as key concepts of service relationships.
Module 3: The ITIL Value System
- Know the components of the ITIL Value System and their role in an organization: Guiding principles, Governance, value chain, Management practices, Continual improvement.
- Explain the ITIL Value System and its purpose.
Module 4: Governance
- Define governance
- Explain the enabling nature and the activities of governance (5.3.1)
Module 5: ITIL Guiding Principles
- Describe the interaction of the ITIL Guiding Principles and how they work together
Module 6: Value chain and ITIL management practices
- Introduction to ITIL Product and Service Lifecycle (all Assessment Criteria included)
- Purpose of the ITIL Product and Service Lifecycle management activities (all Assessment Criteria included)
- Value chain (all Assessment Criteria included)
- Management practices (all Assessment Criteria included)
Module 7: Value streams: mapping and management
- Key concepts of value stream mapping and management (all Assessment Criteria included)
- Purpose of value stream mapping and management (all Assessment Criteria included)
Module 8: Continual improvement
- List the steps of the ITIL Continual Improvement Model
- Understand the steps of the ITIL Continual Improvement Model
- Describe continual improvement within the ITIL Value System and its role in the organization
Module 9: The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management (all Assessment Criteria included)
- Internal factors and External factors (all Assessment Criteria included)
- Introduction to AI (all Assessment Criteria included)
- ITIL AI Governance (all Assessment Criteria included)
Module 10: ITIL and other frameworks integration
- ITIL and DevOps
- Understand how ITIL and DevOps can be used together
- Understand how ITIL and DevOps are complementary in the management of the product and service lifecycle
- ITIL and PRINCE2
- Understand why project management is important in ITIL
- Understand how ITIL and PRINCE2 are complementary in the management of the product and service lifecycle
Why Choose TaUB Solutions?
TaUB Solutions is a globally recognized, accredited training organization specializing in advanced IT training and consulting for experienced professionals. Here is why thousands of IT professionals and 50+ enterprise clients trust TaUB:
Thought Leadership at the Helm
TaUB is led by Suresh GP, managing director and one of HDI’s Top 25 Thought Leaders of 2024; a global ambassador of the DevOps Institute; and the co-author of multiple globally used certification courses. With over 22 years of industry experience across ITSM, DevOps, SRE, and BRM, our instructors don’t just teach ITIL; they live it in Fortune 2000 engagements worldwide.
Proven Track Record
- 10,000+ IT professionals trained globally
- 50+ enterprise clients across multiple industries
- Delivery across multiple countries and time zones
- Consistently high exam pass rates and learner satisfaction scores
- Regular speakers at itSMF UK, itSMF Australia, USA, Finland, Norway, and Singapore
Signature Gamification Methodology
TaUB’s industry-leading blended training model includes a Gamification Day, an experiential learning session that uses simulations, team challenges, and scenario-based activities to ensure skills don’t just get learned; they get applied. Studies show this approach dramatically improves knowledge retention and workplace transfer.
Expert Faculty with Real-World Depth
Every TaUB trainer brings hands-on practitioner experience, not just academic knowledge. Our faculty includes former APMG-UK examiners, ITIL experts, ISO 20000 practitioners, and certified professionals across COBIT, DevOps, PRINCE2, and Agile frameworks. When they share an example, it’s from the field, not a textbook.
Corporate Training Expertise
TaUB has delivered 400+ public and corporate training batches globally, with deep expertise in designing bespoke programs for enterprises. Whether you need a private cohort for your IT team or a custom learning path for your organization, TaUB can deliver it in any time zone, in any format.
Comprehensive Ecosystem of IT Training
TaUB offers a full spectrum of IT training across ITSM (ITIL & XLA), DevOps, AIOps, SRE, and BRM, making TaUB your single strategic partner for all IT capability development needs.
Exam & Certification
Upon completing the TaUB Solutions ITIL Foundation Bridge (Version 5) course, you will be ready to sit the official PeopleCert certification examination. Here is everything you need to know:
Exam Parameter |
Details |
| Certification Body | PeopleCert, the globally recognised certification authority for ITIL qualifications |
| Exam Title | ITIL Foundation Bridge (Version 5) |
| Exam Format | Multiple choice, closed book |
| Number of Questions | 20 questions |
| Duration | 30 minutes |
| Passing Score | 65% (13 out of 20 correct answers required) |
| Exam Coverage | Covers only the ITIL Version 5 updates, not previously covered ITIL 4 content |
| Exam Language | Available in English |
| Exam Delivery | Online proctored examination via PeopleCert’s secure platform |
| Exam Voucher | Included in the TaUB Solutions course fee; no additional purchase required |
| Results | Available within 5 working days of sitting the exam |
| Certification Validity | 3 years, renewable via Continuous Professional Development (CPD) |
| CPD for Renewal | 60 CPD points are required for renewal through PeopleCert membership. |
| Prerequisite | Valid ITIL 4 Foundation certification (or equivalent ITIL 4 qualification) |
What You Will Receive
- Official ITIL Foundation (Version 5) eBook, your go-to reference for exam preparation and ongoing professional use
- Learning Resource Kit, including a detailed Learner Workbook and Quick Reference Guide
- PeopleCert Exam Voucher, included in course fee
- ITIL Foundation Bridge (Version 5) Certificate, globally recognised, issued by PeopleCert upon passing
Keeping Your Certification Current
Your ITIL Foundation (Version 5) certification is valid for 3 years and can be renewed by earning 60 CPD points through everyday professional activities via a PeopleCert Plus membership. Alternatively, you can keep your certification current by completing another course within the ITIL product suite before your renewal date.
Career Opportunities Unlocked
Holding the ITIL Foundation Bridge (Version 5) certification positions you for roles including:
- IT Service Manager / IT Operations Specialist
- Digital Product Manager / Digital Product Designer
- IT Project Manager / Transformation Manager
- Chief Digital Officer / IT Development Manager
- Service Improvement Manager / Experience Manager
- Customer Success Manager / Product Owner
- Enterprise Architect / Solution Designer
- IT Team Leader / Process Lead
FAQs
1. Do I need to be ITIL 4 certified to enroll in this course?
Yes. The ITIL Foundation Bridge (Version 5) is a targeted upgrade course exclusively for current ITIL 4 Foundation certification holders. If you do not yet hold an ITIL 4 Foundation certificate, you should instead enroll in TaUB Solutions’ ITIL Foundation (Version 5) full course.
2. What is the difference between ITIL 4 Foundation and ITIL Foundation (Version 5)?
ITIL 4 introduced the Service Value System, guiding principles, and modern practices. ITIL Foundation (Version 5) builds on this foundation, introducing updated terminology, refined concepts, enhanced value creation guidance, and a modernized perspective on managing digital products and services in AI-enabled environments. The bridge course is designed to take you from ITIL 4 to Version 5 efficiently, covering only what is new.
3. Is the exam voucher included in the course fee?
Yes. TaUB Solutions includes the official PeopleCert exam voucher in the course registration fee. There is no additional cost to sit the certification examination.
4. How long does the course take?
The ITIL Foundation Bridge (Version 5) course is delivered as a focused one-day program. Corporate groups can also opt for TaUB’s signature blended model, which includes an additional Gamification Day for experiential skills transfer.
5. Is the training available online or only in-person?
TaUB Solutions offers flexible delivery options, instructor-led virtual classrooms, in-person sessions at our training centers, and bespoke corporate workshops. We deliver training globally across multiple time zones.
6. When and where is the exam taken?
The exam is taken online via PeopleCert’s secure remote proctoring platform. TaUB Solutions coordinates your exam registration upon course enrollment. You can schedule your exam at a time that is convenient for you after completing the training.
7. How soon will I receive my exam results?
Exam results are typically available within 5 working days of sitting the examination, as processed by PeopleCert.
8. What study materials will I receive?
All participants receive the Official ITIL Foundation (Version 5) eBook and the Learning Resource Kit, which includes a comprehensive learner workbook and a quick reference guide. These serve both as exam preparation tools and lasting professional references.
9. How long is the ITIL Foundation Bridge (Version 5) certification valid?
The certification is valid for 3 years. It can be renewed by earning 60 CPD points through a PeopleCert Plus membership or by completing another qualifying course within the ITIL product suite before your renewal date.
10. Does TaUB Solutions offer corporate or group training packages?
Absolutely. TaUB Solutions has extensive experience delivering bespoke corporate training programs for enterprises of all sizes. We offer group discounts, customized scheduling, and the option to include our signature Gamification Day. Contact us at info@taubsolutions.com to discuss your organization’s requirements.
11. What if I fail the exam?
TaUB Solutions instructors provide thorough exam preparation and mock questions to maximize your chances of passing. In the event you do not pass, PeopleCert’s The Take2 option gives you a second attempt at a reduced cost. Contact our team for guidance on re-sit options.
12. How is TaUB Solutions different from other training providers?
TaUB Solutions stands apart through the depth of practitioner expertise our trainers bring, our unique gamification methodology that drives real skills transfer, our small batch sizes for personalized attention, and our long track record of training 10,000+ professionals across 50+ enterprise clients globally. Our Managing Director, Suresh GP, is a globally recognized ITSM thought leader and co-author of internationally used DevOps certification courses.
Ready to upgrade your ITIL certification?
Contact TaUB Solutions today to enroll or request a corporate proposal.
Email: info@taubsolutions.com | Website: www.taubsolutions.com
Taking You Beyond — ITIL | DevOps | AIOps | SRE | BRM
