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ITIL®4 Specialist Certification: Create, Deliver and Support

Embark on the ITIL® 4 Specialist Certification: Create, Deliver and Support (CDS) journey, a certification widely recognised globally for its comprehensive approach to IT service management. This course offers a detailed exploration of ITIL® 4’s methodologies, focusing on the practical application of service management principles to align IT services with business objectives.

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Training Schedule

Please contact info@taubsolutions.com for more details
Virtual
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Features

    Three Days 

24 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practitioners

Shares real-world experience

ITIL®4 Specialist Course Objective

The ITIL®Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

The course will help you to:

  • improve existing processes
  • effectively manage IT teams
  • optimize value streams and workflows
  • align digital services with business strategy
  • improve how services are developed
  • integrate new technologies embed Lean, Agile, and DevOps ways of working.

Highlights of the Course:

  • Comprehensive Curriculum:Delve into the essential ITIL® 4 CDS concepts, guiding principles, and the service value system in a structured manner.
  • Business Alignment:Emphasise the integration of IT services with business goals to deliver enhanced organisational value.
  • Professional Development:Establish a solid foundation for future advancement in ITIL® certifications and career growth.

Course Agenda

Module 1: Introduction to ITIL® 4 Specialist Certification Training

  1. ITIL® 4 Specialist Certification Training Course

Module 2: ITIL 4 Specialist Foundation Concepts

  1. ITIL®4 Specialist Guiding Principles
  2. Four Dimensions of Service Management

Module 3: Plan and Build a Service Value Stream

  1. ITIL®4 Specialist CDS and Value Chain

Module 4: ITIL®4 Practices and their contribution to CDS across value stream and SVS

  1. Value Stream and Practices
  2. Service Design Practice
  3. Software Development and Management Practice
  4. Deployment Management Practice

Module 5: How to Create, Deliver and Support Services

  1. Managing Work as Tickets

Exam & Certification

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) – 65%

60 minutes’ duration

Closed book.

FAQs

Are there any pre-requisites for this course?

The candidates are required to possess one of the following certifications – ITIL® Foundation, ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition.

How do I take the exam?

TaUB Solutions will request the examinations together with your registration. The exam will be taken at the end of the course. Results are available within 5 working days.

Is the exam voucher included in Training price

Yes, the exam voucher is included in the training price.

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“

The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management
“

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure
“

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management
“

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.

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