Complaint Process

1. Complaints could come from the end of course delegate satisfaction form, email, letter, social media or phone call.

2. All complaints are recorded in a Customer Ticketing System called Zoho Desk and assigned a ticket number

3. Interim standard response by email acknowledging receipt and promising formal response in 1 business day.

4. Designated person from operations team will be the complaint owner and will own the resolution from this point till resolution.

5. If a change is required to course or QMS materials, the change process will be initiated and the change and complaint records linked.

6. As required by the conditions contained within the APMG/Peoplecert subset, APMG/Peoplecert will be notified of the details of the complaint and resolution.

7. Unless clearly not appropriate, the complaint originator will be notified of the outcome of the complaint.

8. Root cause analysis will be done and appropriate action will be taken to ensure repetition of this issue type is avoided

Key Contacts for Complaints

Level 1: operations@taubsolutions.com

Level 2: kalidas@taubsolutions.com

Level 3: gps@taubsolutions.com

Mobile: 96117 05024