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XLA Consultants offers a wide range of consulting services to serve a variety of businesses and clients. Whether you’re a small, local business or a multinational corporation, we can help you reach new levels of success.

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Training Schedule

Please contact for more details


Two Days

16 hours of Instructor-led training classes

Case Study

Share relevant Industry Insights

By Practioners

Shares real-world experience

Course Objective

  • People will forget what you said, people will forget what you did, but they will never forget how you made them feel.
  • In a recent poll, only 2.7 percent of respondents said they were happy with their Service Level Agreements (SLAs). Additionally, 87% responded that their SLAs are internally focused and are not about the customer, the employee or the experience.
  • Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology.

Course Agenda

Module 1:

In Class Experience: Learners will acquire a practical understanding of the anatomy of an XLA and how it relates to the flow of work in an organization. In class:

Module 2:

We compare and contrast XLA with the more traditional KPI/SLA approach, and show how they work together

Module 3:

We introduce the Art & Science of Experience, the XLA Framework®

Module 4:

We show how XLAs accurately measure moments over time and anticipating experience – prior to an incident

Module 5:

We walk through real-life examples along with case studies and group exercises to take learning from thinking to action

Exam & Certification

Certification: Learners earn their eXperience Level Agreement (XLA) Ambassador certificate by achieving a passing score (65%) on a 40 minute, 30 question examination.


Are there any pre-requisites for this course?

An understanding of ITSM principles and practices is beneficial.

How do I need to take the exam?

TaUB Solutions will request the examinations together with your registration. The exam should be taken at the end of the course. Results are available within 5 working days.

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The session was delivered effectively. It was very interactive with on the job examples. I learned a lot and plan to implement them. Thanks Suresh GP for such a wonderful session.

Sheethal Sudheer BRMPBRM, Business Owner DevSecOps tools, Digital Transformation, Process Management

It was a very interactive session with a lot of real life examples. Very good and informative session by
Suresh GP

Vijaykumar TCVice President - Citi Technology Infrastructure

The CBRM training offered through TaUB Solutions is an excellent course. I first heard Suresh speak a few years back at the BRMConnect conference and taking this course solidified my opinion and respect of Suresh’s vast knowledge of BRM discipline

Michelle Day, CBRM®Director, Business Relationship Management

The training was absolutely fantastic, Extremely valuable.
It changes the way we look at SRE. Suresh was BEST instructor you could ask for, more importantly,
he was helping with real world problems based on his experiences.

Praveen PatilSenior Engineering Manager at Lowe's Companies, Inc.