Course Objective
The sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with the business goals.
The learning objectives for Certified Agile Process Owner (CAPO) include an understanding of:
- Understand the Process Owner role and responsibilities
- Understand the characteristics of agile processes
- Apply Scrum practices to Process Owner responsibilities/li>
- Hear and share real life scenarios
- Earn 16 PDUs
- Create a personal action plan
DAY 1
Course Introduction
Process Basics
Process Owner Role and Responsibilities
Agile Basics
Scrum Basics
Agile Service Management
Agile Process Design
DAY 2
Agile Process Design (Cont.,)
Agile Process Improvement
Measuring Value
Process Improvement tools adn Technologies
Getting Started
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner (CAPO) . The certification is governed, administered and maintained by the DevOps Institute.