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ABC CARD Game workshop Part of Business Relationship Management Professional

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TaUB solutions did a BRM workshop for an engagement in Europe. As part of delivering the workshop, the ABC card game was played with the team across Regions and Business Units.

Three group Names – Team A, Team B, Team C

Then the ABCAttitude, Behavior Culture card game was explained to the participants in detail.

Round 1: Participants was asked to pick top 10 worst cards from the 57 industry recognized ‘worst practice’ ABC cards stack. They were told it’s up to them to choose either all A, all B, all C or it could be a mixture of all 3. Once they pick up 10 cards they were told to associate the cards with the stakeholders

The Instructions on how to identify the cards were given.

  • Identify, recognize and agree whether these worst practices apply to their organization
  • Look at worst practices from the perspectives of different stakeholders.
  • What is the negative impact on business value and outcomes?
  • Discuss and agree the consequences and risks of these worst practices
  • Is it an acceptable business risk’?



Team Playing the Game – 30 minutes time slot was given

Round 2- 10 minutes – The next task was to discuss all the cards chosen and select, as a team, the top three. The interesting aspect now was how to choose a team top three. Should we choose the cards that were chosen the most? We told them to choose using the following criteria, related to your organization could be your platform specific, Service Strategy, Value, Outcomes, Cost, and Risk.

“Look at each card and discuss the consequences to the business. Think in terms of wasted money, lost revenue, delayed projects, downtime and non-availability of critical systems, solutions that fail to deliver business value”. This created a range of new discussions and new insights.

These were the results:

Team A  – Picked 3 cards – B3, B6, and A4

Team B  – Picked 3 cards – A5, B3, and B6

Team C – Picked 4 cards – B3, B6, BA, and A4

After picking up the card each team was given 10 minutes and they were told that they should come and present

  • What will the business impact the card have?
  • What actions to be taken to address the issues?
  • Who are the stakeholders that you are associating the issues with?
  • What do they expect from the management?


Cards Chosen Business Impact Actions to be taken Expectation from Management Stakeholders
Team A
B3 Too little Business Involvement in requirement specification and testing


  • Rework
  • Over Budget
  • Time
  •  Loose Trust
  • Bad Solution
  • Understand the business
  • Validate the need
  • Agility
  • Train users on how to regain
  • Partnership
  • Align with Business
  • Resource Availability
  • Support IT training on business understanding
  • Clear decisions and commitment
  • Users
  • Project Managers
B6 – Everything has highest priority according to the user and


  • Incomplete Solutions
  • Quality of delivery
  • Wasted Energy
  • Inefficiency
  • Clear Priorities aligned with business
  • Resource Planning
  • Arbitration
  • Influencing the business
  • Regular Commitments
  • Users
  • CEO
  • Business Unit Managers
A4 – IT not seen as value added partner


  •  Not focused on the right solutions
  •  Shadow IT
  •  Missed Opportunities
  •  Financial Waste
  •  Deliver consistently
  • Qualify to build trust
  • Influence the business
  • IT Roadmap
  • Market IT Successes


  • IT Manager
  • CIO
  • Technogeek
  • Help Desk
  • PM
Team B
A5 – Neither Partner makes the effort to understand the other


  • Trust
  • Collaboration
  • Coefficiency
  • Delay
  • Increase of cost
  • Listen
  • Transparency
  • Influence – Top Down
  •  Be an example
B3 Too little Business Involvement in requirement specification and testing and
  • Delay
  • Lack of Value
  • Agile Methodology
  • Continuous Contact with Business


B6 – Everything has the highest priority according to the user
  •  Delay
  • Disorganization
  • Demotivation
  • Wastage – Cost


  • Align Priority
  • Joint Business Plan Continuously reviewed
  • PM
  • User
  • Business Unit Manager
Team C
B3 Too little Business Involvement in requirement specification and testing and Quick and Dirty
  • Arbitration
  • Prioritization
  • Authority to say no
  • Create the landscape to bring arbitration, Prioritization and authority
  • Educating Customer
  • Resistance to escalation
  • Business Unit Manager
  • User
B6 – Everything has the highest priority according to the user
  • Functional risk
  • Unexpected behavior
  • No adequacy of the solution
  • Search for the use case first instead of the solutions
  • Onboard the power user for requirements, testing and change management
  • Clarify and enhance user role ( Key users, Product Owners, Solution Manager)
  •  Enforce Joint process across business & IT
  • Business Unit Manager
  • User
BA – Process Managers without Authority and
  • X Matrix
  • Confusion
  • No clear prioritization
  • Delay in Delivery
  • Time Consuming
  • Limit to one direct and one dotted line reporting
  • Clarify the difference between dotted lines and communities
  • Service Contracts
Clarify Roles and Responsibilities CIO
A4 – IT not seen as value added partner  IT is seen as a tool for the business
  • Better branding of IT Services
  • Build Partnership for Business
  • CIO member of the board
  • IT represented at risk board