Day: July 3, 2018

VeriSM – Service Management for the Digital Age

http://www.itsmf.org.sg/AC2018/speakers_list.jsp Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: – How does […]

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