Today we are in an era of rapid technological changes, complex operating environments and demanding consumerisation of IT. Enterprises are forced to change gears to make the paradigm shift imminently not only to be competitive but to secure their place in business. In order IT to stay relevant and influential in this age of business, […]
This blog stems from my experience participating at the Apollo 13 Business simulation played in Delhi recently. We had around 8 delegates who were specialized in delivering ITSM engagements internally or externally to their clients. One of the key differences of the workshop was that we had 8 people from 6 different companies who got a […]
It is the time of the year to rewind events that unfolded during 2014 , review lessons learnt and thank with gratitude for the great people who have created a significant impact in your personal growth and career development To me personally 2014 was a fantastic year ahead where I completed my 1 year as […]
This post stems from my experience as a practitioner and also on serving at itSMF in both Singapore and India. Generally within the ITSM Industry there is a perception across the globe that Vendors only aim is to pitch their products and services and increase their market presence. While any business for that matter would […]
This year`s itSMF Norway Conference would be the 13th International year conducted between 3-5th March at Thon Hotel near OSLO airport. The Theme of this year conference is “Working 9-5 with ITIL “ People who have attended the program earlier, mentioned several times that itsMF Norway conference is the best conference they have attended in recent years. I […]
This blog is a reflection of my collective experience of what I saw, heard and experienced from Sep 16 – 19th in Helsinki. I have heard a lot about the Scandinavian conferences from James Finister, however this was my first time to speak and attend itSMF Finland Conference The Theme of the conference was quite […]
As part of leading HP service management profession mentoring committee, I would like to register my thoughts as to why joining mentoring program would be a great value add and rewarding experience to enhance your career. Most of us are busy in our existing roles delivering engagements or projects at a utilization of over 70 […]
This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the first day, I had a […]
At the Onset, let me wish all of you a very Happy and Prosperous 2016. It is this time of the year that would be worthwhile to contemplate about the accomplishments; success stories and lessons learnt with the earnest desire to do better in the upcoming year. Looking back, 2015 has been an awesome year […]