Day: October 25, 2017

ITSMF NORWAY CONFERENCE 2015 – WHAT IS IN FOR YOU?

This year`s itSMF Norway Conference would be the 13th International year  conducted between 3-5th March at  Thon Hotel near OSLO airport. The Theme of  this year conference is  “Working 9-5 with ITIL “ People who have attended the program earlier, mentioned several times that itsMF Norway conference is the best conference they have attended in recent years.  I […]

ITIL PROCESS AND TOOLS – THE ARGUMENT CONTINUES

This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this  foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the first day, I had a […]

RETROSPECTING 2015 AND WELCOMING 2016

At the Onset, let me wish all of you a very Happy and Prosperous 2016. It is this time of the year that would be worthwhile to contemplate about the accomplishments; success stories and lessons learnt with the earnest desire to do better in the upcoming year. Looking back, 2015 has been an awesome year […]

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