Market Trend in IT Service Industry AND ISO/IEC 20000

I was indeed privileged to get an invitation to contribute to a working group session on ISO/IEC 20000 by event organised by NASSCOM on August 26th 2015. As you all are aware, ISO /IEC 20000 is due for revision by 2018 and the preparatory work has already started within the … Continue reading

itSMF Norway Conference 2015 – What is in for you?

  This year`s itSMF Norway Conference would be the 13th International year  conducted between 3-5th March at  Thon Hotel near OSLO airport. The Theme of  this year conference is  “Working 9-5 with ITIL “   People who have attended the program earlier, mentioned several times that itsMF Norway conference is the best conference … Continue reading

Five Reasons why you need to love the ITSM Vendor Community?

This post stems from my experience as a practitioner and also on serving at itSMF in both Singapore and India. Generally within the ITSM Industry there is a perception across the globe that Vendors only aim is to pitch their products and services and increase their market presence. While any … Continue reading

Grateful to the vibrant ITSM Community – Retrospect of 2014

It is the time of the year to rewind events that unfolded during 2014 , review lessons learnt and thank with gratitude for the great people who have created a significant impact in your personal growth and career development To me personally 2014 was a fantastic year ahead where I … Continue reading

Gamification – What is in for you as an ITSM expert by playing Apollo13?

This blog stems from my experience participating at the Apollo 13 Business simulation played in Delhi recently.   We had around 8 delegates who were specialized in delivering ITSM engagements internally or externally to their clients. One of the key differences of the workshop was that we had 8 people from 6 … Continue reading

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