ABC of ICT – BRM Workshop results

As part of delivering the Business Relationship Management Professional course in Shanghai for a Client, we did the ABC Cards of ICT  during the lunch break. There were 3 teams of 5 split to pick up top Issues they encountered in the organization as part of Attitude, Behavior and Culture. … Continue reading

Retrospecting 2015 and Welcoming 2016

At the Onset, let me wish all of you a very Happy and Prosperous 2016. It is this time of the year that would be worthwhile to contemplate about the accomplishments; success stories and lessons learnt with the earnest desire to do better in the upcoming year. Looking back, 2015 … Continue reading

ITIL Process and Tools – The Argument Continues

This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this  foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the … Continue reading

Why Should You Sign Up for a Mentor-Mentee Program?

As part of leading HP service management profession mentoring committee, I would like to register my thoughts as to why joining mentoring program would be a great value add and rewarding experience to enhance your career. Most of us are busy in our existing roles delivering engagements or projects at … Continue reading

IT Feels Good – Reflections from itSMF Finland 2015

    This blog is a reflection of my collective experience of what I saw, heard and experienced from Sep 16 – 19th in Helsinki. I have heard a lot about the Scandinavian conferences from James Finister, however this was my first time to speak and attend itSMF Finland Conference … Continue reading

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